Refund policy

At ControversialRugs.com, all sales are final. Due to the nature of our products, we do not accept returns or offer refunds unless the item arrives damaged.

Damaged Items Only
If your order arrives damaged, you may be eligible for a replacement or refund. To qualify:
• You must contact us within 48 hours of delivery
• Provide clear photos of the damaged item and packaging
• Include your order number in your message

Once reviewed, we will determine eligibility and offer either a replacement or refund at our discretion.

Non-Refundable Situations
We do not offer refunds or returns for:
• Change of mind
• Incorrect address entered at checkout
• Minor variations in color, size, or design (due to handmade nature)
• Delays caused by shipping carriers

Shipping Issues
We are not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping details are accurate.